Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect:

• Name, job title, company name, and industry
• Email address, telephone number, and other contact details
• Company size, service area, business needs, and purchasing information
• Information submitted through forms, applications, surveys, or consultations
• Account, billing, transaction, and communication information
• Information contained in messages, calls, meetings, or correspondence
• Website usage information, including IP address, browser type, device information, pages viewed, referring pages, and approximate location
• Cookie, analytics, and advertising information
• Any other information you voluntarily provide

We do not intentionally collect sensitive personal information unless it is reasonably necessary for a specific purpose and provided lawfully.

2. How We Collect Information

We may collect information:

• Directly from you when you submit a form, book a meeting, contact us, or purchase a service
• Automatically through cookies, analytics tools, pixels, and similar technologies
• From publicly available business sources
• From service providers that help us operate our business
• From referrals, business partners, or other lawful sources

You are not required to provide information that we request. However, if you choose not to provide information necessary for a particular purpose, we may be unable to respond, evaluate your request, provide a service, or process a transaction.

3. How We Use Information

We may use personal information to:

• Respond to questions, applications, and requests
• Evaluate whether our services may be appropriate for your business
• Schedule and conduct meetings
• Provide, administer, and improve our services
• Create and manage accounts
• Process payments and transactions
• Communicate about services, accounts, appointments, and updates
• Send marketing communications where permitted by law and where required consent has been obtained
• Measure website, campaign, and business performance
• Personalize or improve website content and user experience
• Detect, prevent, and investigate fraud, abuse, security incidents, and unauthorized activity
• Maintain business records
• Comply with legal, regulatory, tax, accounting, and contractual obligations
• Protect our rights, systems, users, and property
• Fulfill another purpose disclosed at or before the time information is collected

We will not use personal information for a materially unrelated purpose without providing appropriate notice or obtaining consent where required.

4. No Sale or Independent Marketing Disclosure

We do not sell, rent, or disclose personal information to third parties for their independent marketing purposes.

We may disclose personal information in the limited circumstances described below:

• To vendors and service providers that process information on our behalf
• To payment processors, hosting providers, CRM providers, scheduling platforms, analytics providers, communication providers, security providers, and similar business vendors
• When necessary to provide a service or complete a transaction you requested
• When required by law, court order, legal process, or governmental authority
• To professional advisers such as lawyers, accountants, insurers, or auditors
• In connection with a merger, acquisition, financing, restructuring, sale, or other business transaction
• To protect the rights, safety, security, and property of Leagence or others
• With your consent or at your direction

Service providers are expected to use personal information only for the services they provide to Leagence and not for their own independent marketing purposes.

5. Marketing Communications

If you request information, submit an inquiry, become a client, or otherwise provide appropriate consent, we may contact you by email, telephone, or text message regarding your inquiry, account, services, or related business matters.

You may unsubscribe from promotional emails by using the unsubscribe link in the message. You may withdraw consent to promotional communications by contacting us at the address below. For text messages, you may reply STOP where that functionality is available.

Commercial electronic messages sent to recipients in Canada must comply with applicable consent, identification, and unsubscribe requirements. (crtc.gc.ca)

Withdrawing consent does not affect communications reasonably necessary to provide a service, complete a transaction, maintain an account, address security matters, or comply with legal obligations.

6. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, analytics tools, and similar technologies to:

• Operate and secure our website
• Remember preferences
• Understand website traffic and usage
• Measure advertising performance
• Improve website functionality and content
• Detect fraud and unauthorized activity

You may be able to control cookies through your browser settings. Disabling cookies may affect website functionality.

Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.

7. Payment Information

If you purchase services from us, payment information may be collected and processed by third-party payment processors. We may receive limited transaction information, such as payment status, transaction identifiers, billing details, or the last four digits of a payment card.

We do not intend to store complete payment-card numbers on our own systems unless expressly stated and lawfully managed.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Maintain business and transaction records
• Resolve disputes
• Enforce agreements
• Comply with legal, tax, accounting, regulatory, and reporting obligations
• Prevent fraud and protect our systems

When information is no longer reasonably required, we may delete it, anonymize it, or securely dispose of it, subject to technical, legal, and operational limitations.

9. Safeguards

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction.

However, no website, system, transmission, or storage method is completely secure. We cannot guarantee absolute security.

10. International Processing

Leagence and its service providers may store or process personal information in Canada, the United States, or other countries where our service providers operate.

Information processed outside your province, territory, or country may be subject to the laws of that jurisdiction and may be accessible to courts, law-enforcement agencies, or regulatory authorities in accordance with applicable law.

11. Access, Correction, and Privacy Requests

Subject to applicable law, you may request access to personal information we hold about you, request correction of inaccurate information, ask questions about our privacy practices, or withdraw consent where withdrawal is legally available.

To make a request, contact:

Privacy Contact: [Insert privacy email address]

Please include enough information for us to identify you and understand your request. We may need to verify your identity before responding.

We will respond within the time required by applicable law. Certain information may be exempt from access or deletion requirements, including information that must be retained for legal, security, fraud-prevention, or recordkeeping purposes.

12. Privacy Complaints

If you have a concern about how we handle personal information, contact us using the information above. We will review and respond to complaints in a reasonable manner.

If your concern is not resolved, you may have the right to contact the privacy regulator with jurisdiction over your matter.

13. Children’s Privacy

Our services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, contact us so that we can review and delete it where appropriate.

14. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services. We are not responsible for their privacy practices, content, security, or policies. We encourage you to review their privacy policies before providing information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.

If a change materially affects how we use personal information, we will provide additional notice or obtain consent where required by law.

16. Contact

For privacy questions, requests, or complaints, contact:

Leagence
Privacy Email: [email protected]
Website: https://leagence.com/